Frequently Asked Questions

Getting Started

Q: Do you offer a free call before booking?
Yes — I offer a complimentary 20-minute discovery call. This is a chance for us to meet, talk through what you’re looking for, and see if working together feels like the right fit.

 

Q: How do I book a consultation?
You can easily book online via my webpage at a time that suits you. Once booked, you’ll receive confirmation and next steps by email.

 

Q: What happens once I book my first consultation?
After booking, I’ll email you an initial consultation form to complete and return before our appointment. This helps us make the most of our session time together.

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Working Together

Q: Do you offer in-person consultations?
I work with clients online in Australia — no travel required, no international clients.

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Q: How long are consultations?

• Initial consultation: 60–90 minutes — time to explore your health story in depth and create a personalised plan.

• Follow-up consultation: 30–45 minutes — to review your progress, adjust your prescription, and continue your support.

Q: Do you prescribe the same herbal blends to everyone?
No, each blend is prepared specifically for you. Your health journey is unique, so your herbal prescription is too.

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Payments & Invoicing

Q: How do I pay for my consultation and herbal prescriptions?
You’ll receive an invoice with all the details after your consultation or order. Payment is made via bank deposit.

 

Q: Do I need to pay before receiving my herbs?
No — your herbs will be posted once they are prepared, and you’ll have up to 4 weeks from the invoice date to make payment.

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Q: Do you offer payment plans?
Yes — I offer flexible payment options for pensioners or low-income earners. Please reach out if you’d like to apply, and we’ll find the best way to make it work for you.

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Shipping & Delivery

Q: How are herbs delivered?
Herbal remedies are carefully packaged and sent directly to your door within Australia.

 

Q: What are your postage rates?

• Small parcel: approxi.$16

• Large parcel: approx..$20

The parcel size depends on your order (eg, multiple tinctures may require a large parcel).

 

Q: How long will delivery take?
Once your herbs are prepared, parcels are usually posted within 2–3 business days. Delivery is usually fast, though times can vary depending on Australia Post.

 

Q: Do you provide tracking for orders?
Most parcels arrive quickly without issue. Tracking is available on request — simply let me know when placing your order if you’d like this option.

 

Q: What if my parcel doesn’t arrive?
If your parcel is delayed or doesn’t arrive as expected, just contact me via email. I’ll follow it up promptly and make sure you receive your prescription.

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Herbal Prescriptions

Q: Can I order herbs without a consultation?
Herbal prescriptions are only available after a consultation, so that each blend is created with your specific needs in mind.

 

Q: Do you use essential oils or pre-made products?
No, I work with tinctures, teas, and creams prepared from high-quality medicinal herbs.

 

Q: How long will my herbal blend last?
This depends on your prescription, but tinctures typically last 3–4 weeks. We’ll talk about ongoing support and refills during your consultation.

 

Q: How long will it take to get results?
Every client and every condition is different. If it’s an acute concern, you may notice improvement quite quickly. For more longstanding or chronic conditions, healing usually takes longer and requires consistent support over time.

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Other Practical Questions

Q: Can I email you questions between consultations?
Yes, you’re welcome to email me with quick questions about your prescription. If new or more detailed concerns come up, we can schedule a follow-up consultation.

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Q: How often should I book a follow-up?
Follow-ups are usually recommended every 4–6 weeks, though this will be tailored to your needs and progress.